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Terms & Conditions

 

Effective Date: 06.06.2025
Last Updated: 06.06.2025

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Welcome to Quiet Meadow Massage & Holistic Therapies. By booking our mobile massage services, you agree to the following terms and conditions. Please read them carefully.

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1. Services Provided

Quiet Meadow Massage & Holistic Therapies offers professional mobile massage therapy services at a location of your choosing (home, office, hotel, etc.) within our service area. All treatments are carried out by qualified and insured massage therapist.

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2. Booking and Payment

  • Appointments can be booked online, via phone, or by email.

  • Full payment is due at the time of booking or immediately following the session (as agreed).

  • We accept cash, card or bank transfer.

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3. Cancellation and Rescheduling Policy

  • We require at least 24 hours’ notice to cancel or reschedule an appointment.

  • If less than 24 hours' notice is given, 50% of the treatment fee will be charged.

  • No-shows or cancellations under 2 hours before the scheduled time will be charged in full.

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4. Therapist Arrival and Client Responsibilities

  • Please ensure the space provided is clean, safe, and allows for privacy and relaxation.

  • The therapist will arrive approximately 5–10 minutes before your scheduled time for setup.

  • If there are delays in access to the location, this may reduce your treatment time.

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5. Health and Safety

  • It is your responsibility to inform the therapist of any medical conditions, injuries, or allergies prior to the session.

  • We reserve the right to refuse treatment if it is deemed unsafe or inappropriate to proceed based on disclosed or observed conditions.

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6. Code of Conduct and Appropriate Behaviour

  • We maintain a zero-tolerance policy for any inappropriate, suggestive, aggressive, or abusive behaviour.

  • Our therapists are professionals and must be treated with respect at all times.

  • Any breach of professional conduct by the client will result in immediate termination of the session, full charge applied, and the incident may be reported to the police.

  • Sexual harassment or misconduct will be treated as a criminal matter.

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7. Liability

  • Quiet Meadow Massage & Holistic Therapies accepts no liability for any loss or injury suffered during or after the treatment unless caused by proven negligence.

  • Clients must consult a medical professional if they are unsure about the suitability of massage therapy.

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8. Privacy

All client information is kept confidential and handled in accordance with our Privacy Policy.

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9. Amendments

We reserve the right to amend these Terms and Conditions at any time. Updates will be posted on our website, and continued use of our services constitutes acceptance of the revised terms.

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10. Contact Us

For questions or concerns, please contact us at:
Email: amy@quietmeadowmassage.co.uk
Phone: 07356 220309
Website: https://www.quietmeadowmassage.co.uk/

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